Privacy Policy

Privacy Policy

At MTrent Rent a Car, operated by Tahoma d.o.o., we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website www.mtrent.hr, submit an inquiry, or use our vehicle rental services.

This Privacy Policy has been prepared in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the applicable laws of the Republic of Croatia.

  1. Data Controller

Tahoma d.o.o.

Ulica Mate Vladića 33D

21300 Veliko Brdo

Croatia

Email: rentacar@makarska-touristik.com

Website: https://www.mtrent.hr

  1. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data.

Contact Information

  • Full name
  • Email address
  • Telephone number
  • Residential address (where applicable)

Reservation Information

  • Pick-up and return locations
  • Pick-up and return dates and times
  • Vehicle preferences
  • Reservation details
  • Special requests submitted through our website

Rental Information

When entering into a vehicle rental agreement, we may collect additional information required by law or necessary to perform the contract, including:

  • Driver’s licence details
  • Identification document details
  • Date of birth (where required)
  • Billing information
  • Payment information (payments are processed securely by authorised payment providers where applicable)

Technical Information

When you visit our website, certain information is collected automatically, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Date and time of access
  • Referring website
  • Cookie identifiers
  1. How We Collect Your Data

We collect personal data when you:

  • Submit a contact or reservation form
  • Contact us via email or telephone
  • Make a vehicle reservation
  • Rent a vehicle from us
  • Browse our website
  • Accept cookies through our cookie banner
  1. Purpose of Processing

We process your personal data for the following purposes:

  • Responding to your inquiries
  • Processing vehicle reservations
  • Preparing and performing rental agreements
  • Verifying driver eligibility
  • Processing payments and issuing invoices
  • Providing customer support
  • Managing our business operations
  • Complying with legal and tax obligations
  • Preventing fraud and protecting our legitimate business interests
  • Improving our website and services
  • Sending marketing communications only where you have provided your consent
  1. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds under Article 6 GDPR:

  • Your consent
  • Performance of a contract or steps prior to entering into a contract
  • Compliance with legal obligations
  • Legitimate interests pursued by Tahoma d.o.o., provided these interests do not override your rights and freedoms
  1. Sharing Your Personal Data

We do not sell or rent your personal data.

Your personal data may be shared only where necessary with:

  • IT and website hosting providers
  • Payment service providers
  • Accounting and bookkeeping providers
  • Insurance companies (where required)
  • Legal advisors
  • Government authorities or law enforcement agencies where required by law

All third-party service providers are contractually required to process your personal data securely and in compliance with applicable data protection legislation.

  1. International Transfers

Your personal data is generally processed within the European Economic Area (EEA).

If personal data is transferred outside the EEA, appropriate safeguards will be implemented in accordance with the GDPR.

  1. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with legal obligations.

Retention periods may vary depending on the type of data and applicable legal requirements, including accounting and tax legislation.

When personal data is no longer required, it will be securely deleted or anonymised.

  1. Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

Although we strive to protect your personal information, no method of electronic transmission or storage is completely secure, and therefore absolute security cannot be guaranteed.

  1. Cookies

Our website uses cookies and similar technologies to:

  • ensure proper website functionality;
  • remember your preferences;
  • analyse website traffic;
  • improve user experience.

You can manage or withdraw your cookie preferences at any time through your browser settings or via our Cookie Policy.

  1. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data;
  • Request correction of inaccurate or incomplete data;
  • Request deletion of your personal data where applicable;
  • Request restriction of processing;
  • Object to the processing of your personal data;
  • Request data portability;
  • Withdraw your consent at any time where processing is based on consent;
  • Lodge a complaint with the competent supervisory authority.

To exercise any of these rights, please contact us using the details provided below.

  1. Supervisory Authority

If you believe your personal data has been processed unlawfully, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP).

Croatian Personal Data Protection Agency (AZOP)

Selska cesta 136

10000 Zagreb

Croatia

Website: https://azop.hr

Email: azop@azop.hr

  1. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact us:

Tahoma d.o.o.

Ulica Mate Vladića 33D

21300 Veliko Brdo

Croatia

Email: rentacar@makarska-touristik.com

Website: https://www.mtrent.hr

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, our business practices, or the services we provide.

Any updates will be published on this page together with the revised effective date. Continued use of our website following the publication of changes constitutes acceptance of the updated Privacy Policy.

© 2026 Tahoma d.o.o. All rights reserved.

MTrent Rent a Car is a brand operated by Tahoma d.o.o.

Developed & maintained by Tahoma d.o.o.

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